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Our Policies

Payment and Fees

Fuzzy customers can pause or cancel their subscription at any time, 10 days after the first order is placed. You will be charged on approximately the same date each month. Once charged, the order cannot be stopped, no refunds can be processed.

You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The Company reserves the right at any time to change its prices and billing methods by posting such information on the Website.

There may be an option for automatic renewal with the purchase of some products or services. If you agree to the automatic renewal of the product or service at the time of your purchase of such product or service, you agree that Fuzzy is authorized to automatically charge your credit or debit card at the time of renewal unless otherwise notified by you.

Billing and Payments

By providing your credit or debit card information (or other payment method accepted by Company from time to time) when you sign up, and as updated from time to time on your Account (your “Payment Method”), you authorize Company and/or our third-party payment processor to charge your Payment Method the then-effective rate for your subscription. If your Payment Method cannot be authorized or is otherwise in error, we may suspend or cancel your delivery for the affected period of the subscription. In the event of such failure of your Payment Method, we may take reasonable steps to retry your Payment Method. We may contact you to reconfirm or update your Payment Method. We are not responsible for any fees incurred by you when charging or retrying your Payment Method, including but not limited to, overdraft fees. You can update or change your Payment Method and other billing and payment account information by visiting your Account page on the Website.

We use a third party payment service to process your Payment Method. We do not receive, store or process your Payment Method. By submitting your Payment Method through the Website, you agree that we may use a third party to receive, store and process your Payment Information. You further agree that we will not be responsible for any failures of the third party to adequately protect your Payment Method and other information in such third party’s possession. You agree that your provision of your Payment Information and other information to such third party is subject to the conditions of the third party payment service provider's terms of service and by providing your Payment Method and related information you agree to such third party’s terms and conditions of service. The current third party payment processor is Stripe, and their current terms and conditions of service and privacy policy are available at https://stripe.com/us/privacy. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using industry standard security technology.

Shipping and Returns

The Company uses third-party delivery companies to deliver the products to you. Shipping dates and/or arrival times are only estimates. If you are dissatisfied with a delivery and/or something is missing from your package, please contact us at help@yourfuzzy.com and we may, in our sole discretion, issue a credit to your Account or provide a replacement product. For loss/damage claims, you must notify us within 10 days of receipt of the product if you believe all or part of your order is missing or damaged.

Subscription Cancellations

Fuzzy customers can pause or cancel their meds subscription at any time, 10 days after they place their first order. We may terminate your subscription, without notice, for conduct we believe violates these Terms of Use or our policies, is harmful to our business interests, or for an inactive account.

YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF A SUBSCRIPTION PERIOD, YOUR MONTHLY SUBSCRIPTION WILL AUTOMATICALLY RENEW.